SSL certificates & certificate management
Selection, request, renewal and deployment of SSL certificates for your domains.
from €39 / year (gross) per domain
Managed IT · Remote · FLATS™
FLATS™ – predictable, modern IT at a monthly flat rate.
You don’t want to approve every single ticket, but have predictable IT care? FLATS™ bundles remote support, advisory and operations into clear packages – 100 % remote, with defined response times.
- Predictable monthly costs instead of per-ticket billing.
- Clear response times – with Fastlane@ for higher tiers.
- Ideal for SMBs, schools, practices, law firms and solo professionals.
Note: All FLATS™ services are delivered fully remote. On-site visits are not part of the plans.
SuDo IT-Solutions
Fürther Straße 38, 90429 Nürnberg, Deutschland
E-Mail: contact@sudo-solutions.eu
Fastlane@: fastlane@sudo-solutions.eu
LinkedIn: LinkedIn
Remote support: TeamViewer Host
Full stack IT system house · FLATS™ · security · automation · 100 % remote.
FLATS™ – plan overview
All plans are 100 % remote. You choose the monthly hours – we take care of support, advisory and operations within the agreed scope.Note: All plans are remote-only services. On-site visits are not included in FLATS™ and can be requested separately if needed.
| Feature |
Tiny™
For solo professionals & small setups
€49.99 / month (gross)
|
Core™
For small teams & offices
€149.99 / month (gross)
|
Guard™
For security-sensitive environments
€249.99 / month (gross)
|
Elevate™
For growing organisations
€399.99 / month (gross)
|
Enterprise™
For complex, heterogeneous landscapes
from €799.00 / month (gross)
|
|---|---|---|---|---|---|
| Included hours / month | Included: 1 hour/month | Included: 3 hours/month | Included: 5 hours/month | Included: 8 hours/month | Included: from 12 hours/month (negotiable) |
| SLA response time (typically) | SLA: typically within 48h | SLA: typically within 24–36h | SLA: typically within 12–24h | SLA: typically within 6–12h | SLA: typically within 4–12h (negotiable) |
| Channel | E-mail support | E-mail support | Fastlane@ (prioritised inbox) | Fastlane@ (prioritised inbox) | Fastlane@ + priority queue |
| Security & monitoring | – | – | Basic monitoring & security hints | Extended monitoring & regular security checks | Custom monitoring, reporting & reviews |
| Included extras | Remote support within the included hours | Remote support + short advisory blocks | Fastlane@ + security focus | Fastlane@ + proactive hints & reviews | Fastlane@, priority handling, roadmap & service reviews |
| Request this plan | Request this plan | Request this plan | Request this plan | Request this plan |
Optional add-ons
Extend your FLATS™ plan with additional building blocks.Extended backup & restore
Additional backup jobs, longer retention or extra restore tests.
€9.99 / month (gross) – depending on scope
Priority / Fastlane@ for smaller plans
Fastlane@ inbox with prioritised handling – available for Tiny™ & Core™ if desired.
€29.99 / month (gross)
Automation & scripting
One-off automation tasks (e.g. scripts, small tools, workflows) billed by effort.
from €49 one-off (gross)
Larger projects (migrations, major software roll-outs, etc.) are offered separately – FLATS™ customers usually benefit from preferred scheduling and aligned conditions.
What happens after booking?
From initial request to running FLATS™ plan – transparent, understandable, no hidden tricks.1. Request & plan selection
You choose a FLATS™ plan and briefly describe your situation (e.g. team size, systems, specific requirements).
2. Remote clarification call
In a short remote call we clarify whether the chosen plan fits, which systems are in scope and how we kick off.
3. Agreement & start
You receive a written agreement outlining scope, SLA information and commercial conditions. Once confirmed, we start onboarding and first measures.
4. Ongoing care
We look after your environment on an ongoing basis within the chosen plan. Plan changes or adjustments are usually possible on a monthly basis.
Important notes
So you know what to expect – without nasty surprises.100 % remote – no on-site work
All FLATS™ services are provided remotely (e.g. e-mail, phone, video call, remote tool). On-site visits are not part of the plans and must be requested and agreed separately if needed.
Gross prices incl. VAT
All package and add-on prices are gross prices incl. applicable VAT. Business customers receive an invoice with VAT shown separately.
Included hours & extra work
Unused hours expire at the end of each month. Work beyond the included hours is billed at the agreed hourly rate – clearly communicated in advance.
Scope & fair use
FLATS™ are designed for ongoing operations, support and advisory. Larger projects, migrations or substantial development work are planned separately – usually with preferential conditions for FLATS™ customers.
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Contact & next steps
Short message, clear decision.Not sure which plan fits best? Send us a short summary – we will respond with a proposal and a concrete approach.
Registered office & contact
SuDo IT-Solutions
Fürther Straße 38, 90429 Nürnberg, Deutschland